Annual wage £13,312.00 to £23,795.20 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Mon-Fri – 08:00 -16:30 with 30 mins for lunch. Total hours per week: 40.0 Expected duration 15 Months Possible start date 10 Jun 2024 Date posted 12 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000244133 Positions 2 available What you will do in your working day • Providing excellent customer services to all clients and learners • Managing the company's diary and coordinating all elements of the training courses to ensure successful delivery for the trainer and client/learners • Processing bookings & certification, and responsible for updating our internal CRM system with all relevant details and ensuring that there is always an audit trail • Responsible for raising invoices on Xero and chasing outstanding balances with existing clients • Coordinate all administration to ensure it is compliant with our / awarding bodies standard operating procedures • Assist and support our external assessors and analyse reports to identify where further action is required • Responding to emails and incoming calls and action accordingly. • To deal with any complaints or appeals in line with WSS policies and procedures, with the assistance of your line manager • Ensure tutor centre files are kept up to date with current documentation prior to any training being delivered • To maintain a working knowledge of CITB (Site Safety Plus, ATO), Proqual, SQS, CPCS, CSCS, NPORS, IATP (and any other relevant awarding bodies’) to understand how these relate to the working practices within the company. Full training will be provided for this • To maintain a professional image and enhance the company’s reputation for quality and service • Responsible for the confidential custody of company and client information, equipment and materials • Any other duties as deemed necessary by the line manager The training you will be getting Level 3 Business Administration apprenticeship standard, including Functional Skills if required. This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus. You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model. You will gather learning evidence, journals and off-the-job records using your e-portfolio. At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged. What to expect at the end of your apprenticeship Potential full-time employment, upon successful completion of apprenticeship could be offered. Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Team working, Initiative Qualifications GCSE or equivalent English (Grade A/C - 9/4) Essential GCSE or equivalent Maths (Grade A/C - 9/4) Essential