Job Title: Operations Manager - Responsive Repairs
Location: Ashford, Kent
Salary: £66,735 to £72,141pa, depending on skills and experience, Plus lease car subsidy or cash alternative of £3,050 pa
Job Type: Full time, Permanent
Working Hours: 37 Hours Per Week
Closing Date: 25TH June 2025
Are you a forward-thinking leader with a passion for delivering high-quality services? Do you have the strategic vision to drive innovation while ensuring operational excellence? We are looking for an Operations Manager to take ownership of our in-house repair service ensuring an excellent standard of repair services for our tenants.
You will be responsible for the end-to-end delivery of responsive repairs-ensuring that tenant requests are handled efficiently, works are completed to the highest standard, and budgets are effectively managed. Leading a dedicated technical workforce, you'll be at the forefront of service transformation, working with the repairs team, stakeholders and contractors.
Key responsibilities include:
1. Managing the day-to-day business operations across the service area covering the customers repair journey including front and back-office functions, site operations, contract management and health and safety.
2. Developing and maintaining standard operating pr...