IT Support Technician
Location: Weston-Super-Mare, Head Office
Salary: Starting salary £25,000
Application Deadline: Wednesday, 28 July 2025
Join Castelan – Where Your IT Skills Make a Real Impact
At Castelan, we’re proud to be the UK’s leading furniture repair experts, trusted by top retailers, insurers, manufacturers, and leisure companies. We deliver tailored insurance, commercial, and furniture care solutions—and we are growing fast. We are building a dynamic IT team where every contribution matters. Whether you are a seasoned technician or looking to progress your career in IT, your ideas and expertise will help shape the future of our technology landscape.
About The Role
We are looking for an IT Support Technician with at least 12 months of hands-on experience in desktop support to join our collaborative and forward-thinking IT team. This role is ideal for someone who enjoys solving problems, supporting users, and working with a variety of technologies in a fast-paced environment.
What You Will Do
* Provide 1st and 2nd line support for hardware and software issues across the business
* Respond to service desk tickets and ensure timely resolution within agreed SLAs
* Install, configure, and maintain desktop systems and IT equipment
* Support user account management via Active Directory and Office 365
* Assist with IT equipment moves, upgrades, and installations
* Collaborate with the wider IT team to troubleshoot and escalate issues as needed
* Contribute to IT projects and continuous improvement initiatives
* Maintain accurate records of assets and service desk activity
What You Will Bring
* Minimum 12 months’ experience in a desktop support or IT technician role
* Working knowledge of Windows 10, Microsoft Office Suite, and basic networking (DHCP, IP)
* Familiarity with Active Directory and Office 365 administration
* Understanding of ITIL principles and service desk operations
* Exposure to Windows Server environments and virtualisation (Hyper-V) is a plus
* Strong communication skills and a customer-focused mindset
* Ability to work independently and as part of a team
Additional Information
* You must be able to travel to our location as required, please note that this is not a remote role.
* We are unable to offer visa sponsorship at this time
* We do not accept unsolicited agency applications
Ready to Apply?
Submit your CV and a cover letter outlining your experience and interest in the role via our Careers Page by Wednesday, 28 July 2025.
Castelan is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. #J-18808-Ljbffr