Automation Support Manager
Location Remote
Salary £51,000 plus bonus up to 15%
Type Permanent
A newly created role within a major UK organisation, focused on building an internal automation support function from the ground up. This is the first hire into the team, so you're laying the foundations: bringing support back in-house, setting the processes, tightening the governance, and creating a service model that the business can actually rely on. Early on you'll be hands-on with the Power Platform and small-scale development, but the long-term trajectory is clear - move into leadership, own the standards, and run the team.
Key Responsibilities
Build and lead a brand-new automation support team.
Design and implement the processes, governance, and documentation the business is currently missing.
Take ownership of the service transition from third-party providers.
Deliver hands-on work in the early phase, particularly within the Power Platform.
Oversee and manage ServiceNow as the central integration point for automation workflows.
Define what good service looks like and drive that standard across stakeholders.
Support, coach, and manage junior and contract resources as the team grows.
Reduce reliance on external providers and deliver cost savings by moving delivery in-house.
Key Requirements
Strong, practical experience across the Power Platform, including low-code solutions.
Background supporting or leading work within ServiceNow, ideally including integrations and developer oversight.
Comfortable with low-code/no-code tooling, APIs, and automation platforms.
Exposure to UiPath useful but not essential.
Hands-on development capability, or a developer stepping into leadership.
Strong governance, process and documentation discipline.
Confident leading people, managing expectations, and pushing back where required.
Able to build structure in an environment that doesn't have much of it yet.
Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply).