Location: Sutton Courtenay, Abingdon
Salary: £26,000-£28,000
GHM Communications Ltd is a leading provider of IT, Wi-Fi, and business telephony solutions, catering to businesses and care homes across the UK. With a focus on delivering innovative and reliable technology services, GHM Communications has established itself as a trusted partner for organizations looking to enhance their IT & communication infrastructure and operational efficiency.
Key Tasks:
Respond to incoming tickets, calls, and emails from clients.
Provide first-line diagnosis and resolution for common IT issues.
Escalate unresolved issues to 2nd/3rd line or specialist teams.
Log all incidents accurately in the ticketing system.
Ensure timely updates and closure of tickets.
Deliver remote troubleshooting using RMM tools.
Occasionally visit client sites for hardwa...