• Strong understanding of facilities management and maintenance requirements• Excellent knowledge of health and safety and compliance legislation• Proven leadership skills, including team development and volunteer management• Experience managing budgets, projects and contracts effectively• Strong communication and relationship-building skills• Advanced IT skills and experience using asset management systemsFacilities & Support Services ManagerReporting to the General Manager, you’ll sit on the Property Leadership Team and will work in partnership with other Head of Department leads to meet our operational and strategic goals. Helping to look after one of the most iconic family homes in the UK, an internationally-important plant collection in a beautiful Edwardian Estate and a Georgian Town House in the lively town of Westerham, with small and large infrastructure projects and new ideas for our houses, estates and buildings, you’ll play a key part in shaping the direction of our places. Please view the attached candidate pack for more details. If you need the pack in an alternative format, please call 0370 240 0274.You’ll oversee facilities and business support services, ensuring compliance with health and safety, fire safety and security standards.Managing budgets and resources effectively, you’ll deliver cost-efficient operations and lead on environmental initiatives such as energy and waste management. Your role includes leading a team of staff and volunteers, fostering a positive culture and maximising involvement.You’ll act as the main point of contact for internal and external queries, maintaining strong relationships and delivering excellent customer service.Leading the Support Services Team, you’ll oversee the team administrating our group bookings, private tours and supporter engagement work – working closely with the Visitor Operations Manager to deliver visitor budgets.As part of the leadership team, covering our 7-day a week operations, you will actively contribute to business planning and have duty management responsibilities.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 03 May 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174697IRC174697WesterhamPermanent f/t (37.5 hrs pw)Ends: May 3rd We’re looking for a Facilities & Support Services Manager to lead facilities management and business support services across a complex property portfolio. This is a key leadership role, ensuring safe, efficient and sustainable operations while supporting great experiences for visitors, staff and volunteers.Salary: £30,966 - £35,000 depending on knowledge, skills and experience.Chartwell, Mapleton Road, Westerham, TN16 1PSCompliance.Eligibility to Work in the UK35,000 pa