Description
Reporting into the Administrator & AS-laid Manager. As a team Administrator is the key contact during works for the operational team. The administrator will ensure that all operational teams are able to undertake their work in line with NRSWA and ensure that timescales are adhered to minimising any financial impact to the company.
Key Responsibilities
Receive and log defect reports, assess situational urgency, and assign issues to the correct technician or engineer.
Build and maintain spreadsheets using advanced formulas and pivot tables to track open versus resolved defects.
Keep internal systems updated with real-time progress notes, resolution statuses, and historical repair data.
Communicate directly with clients, tenants, and internal departments to schedule repairs and manage wait-time expectations.
Track turnaround times against performance metrics and generate reports to help management identify recurring issues.
Monitoring KPIs related to turnaround times and generating reports to help management identify recurring issues.
Understand and use the Symology system – training will be given on this
Provide general administration support
Ensure that safety issues are reported in line with company procedures
Experience and Qualifications
Prior experience in the Utilities sector is an advantage (full training is provided).
Strong working knowledge of Microsoft Office, specifically high proficiency in Excel.
Able to work in an organised manner to meet important deadlines
An in-depth understanding of utility operational activities and field workflows.
Exceptional planning and time-management skills to consistently hit critical deadlines.
Excellent written and verbal communication skills, with the ability to manage stakeholders under pressure.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances