Tenancy Sustainment Officer – Housing
Kirkby
Contract
£16.62 per hour
Our client is looking for an experienced Tenancy Sustainment Officer - Housing
The jobholder will be responsible for delivering a high quality Tenancy Support Service for tenants of the Council who are vulnerable and who have difficulties in sustaining their tenancy.
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
Key relationships/Functional links with:
New and existing tenants of the council
Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
Other departments within the Council
Partner agencies such as social care, health services, Notts Fire & Rescue Service, police, and other public and private bodies
Main Responsibilities / Accountabilities:
The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation:
Provide a comprehensive support and advice service to new or existing tenants assessed as being in need of such support, with a view to ensuring compliance with the tenancy conditions, working towards sustainable tenancies, preventing homelessness and the learning of appropriate life skills to promote independent living.
Identify any support needs and any gaps in service provision by carrying out initial assessments of a tenant’s needs and agree support plans which are person centred and focus on achieving positive outcomes.
Establish constructive relationships of trust with tenants, encouraging and supporting them to pursue realistic options and to make changes of lifestyle which may be necessary to achieve positive outcomes. This will involve developing and maintaining a high level of personal contact with tenants.
Remind tenants of their rights and responsibilities as a tenant, ensuring that advice and guidance is provided in maintaining their home to a reasonable standard. This includes reporting and progressing repairs on behalf of the tenant where needed, assisting Housing Management Advisors in dealing with any breaches of tenancy, collation of information where legal action is required and working with other sections within Housing.
Assist tenants to complete forms and obtain access to grants, acting as an advocate for tenants with statutory, voluntary and commercial agencies.
To identify the need for and to access other specialised support when appropriate, liaising with other agencies to facilitate access to support for individuals.
Ensure tenants maximise their income and deal with benefits and budgeting problems by providing basic budgeting advice and making referrals to the Money Management Advisor as necessary.
Responsible for the monitoring and management of own case load in line with performance targets and prioritising workload.
Undertake reception duties, dealing with telephone and personal enquiries and provide housing advice, deal with all aspects of office administration to ensure an effective delivery of the housing service.
Keep full and detailed records of all actions and contact with tenants and write non-standard letters, briefing notes and reports as and when required.
Provide advice and support to colleagues whilst promoting the service within the Council on all aspects of the service provided by the Tenancy Sustainment Officer.
Develop positive working relationships, protocols and best practice with partner organisations and attend multi-agency meetings.
Attend Tenant and Resident Meetings and other external/internal meetings as required.
Knowledge/experience required:
Experience working in social housing or relevant field
Experience of working directly with vulnerable client groups in the community
Knowledge of legal processes associated with Social Landlord and Tenant relationship
Excellent communication skills
Interpersonal skills to deal sensitively, calmly and professionally with tenants experiencing difficulties
Proficient in Microsoft Office including Word, Excel and Outlook
Ability to work in a team
Ability to organise own workload and work with minimal supervision
General information:
The post holder will be expected to work from the Council's Urban Road offices and visit tenants in their homes.
A DBS check will be required for this role.
The post holder will be required to comply with organisation’s policies and procedures.
The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation’s premises nor in any vehicle used on organisation business.
The working week will be 37 hours and will be worked between 8.00am and 6.00pm, Monday to Friday in accordance with the department and rota/cover requirements.
The post involves driving and so the post holder will be required to undertake relevant DVLA checks.
The role will involve lone working.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer