Lead Content DesignerBristol Hybrid - 3 days pw onsite£70,000 to £80,000We currently have a unique opportunity for a Lead Content Designer to join a one of a kind organistation in the not-for-profit space, whose customers are at the heart of everything they do.You will be part of a design team which also includes user experience designers, user researchers and a visual designer. The team’s aim is to improve the lives of its customers by designing solutions that make it easy for them to interact with them online. They have been working to improve how they communicate to their customers via their digital offering and need a scalable and efficient way of creating, reviewing and approving content across the online account, emails and website in line with the brand. The Lead Content Designer will help us achieve this.Main responsibilities:Content Strategy experience and influencing senior stakeholders.Team managementCreate and own a set of digital content guidelines that apply to customer-facing experiencesEstablish consensus for these guidelines across stakeholders from areas of the business such as marketing, legal, customer services and dealer servicesContribute to implementing a process for creating, reviewing and approving contentCollaborate with, train and support UX designers from each stream of work to influence the design of solutions with a content-first mindsetCreate and review written contentWhat you will bring: Experience in designing accessible content for digital channelsExperience working in an agile delivery environment.Significant Content Strategy experience and influencing senior stakeholders.Experienced creating digital content guidelines that apply to customer-facing experiencesExperience writing content to a high level, that is audience appropriate and is very effective at communicating to users.Team management experienceSignificant coaching and mentorship experienceOn top of the salary the successful candidate will receive a generous range of benefits which include: an annual discretionary bonus, non-contributory pension, 28 days holiday, PMI and 4 development days (for learning & development) plus many more.Candidates must be based in the UK and hold a British/EU Passport or Indefinite Leave to Remain. Unfortunately sponsorship cannot be offered for this role.Please apply now for more information