Customer Service Administrator
Belfast
Salary £12.70 to £16.92ph DOE
Monday to Friday 09:00 - 17:00
About the Role
We're looking for an organised and proactive Customer Service Administrator to join our client's manufacturing business in Ireland on a permanent basis. You'll be working in a fast-paced environment, managing orders, handling customer enquiries, and supporting the wider operations team — so resilience, accuracy, and a calm approach under pressure are essential.
Key Responsibilities
* Handling inbound customer calls and providing professional, timely support
* Managing and responding to queries from a shared email inbox
* Processing sales orders accurately and ensuring production teams are updatedLiaising with internal departments such as production, dispatch, and accounts
* Assisting the wider customer service and administration team where required
About You
* Previous experience in a customer service or administrative role, ideally within a manufacturing or industrial environment
* Excellent communication skills with a professional telephone manner
* Strong attention to detail and accuracy when processing data and orders
* Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP or CRM systems desirable
* Resilient, adaptable, and able to work effectively during busy periods
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