Contracts Administrator at The NSS Group
Part of NSS Cleaning
The Division
Our team of directly employed operatives is the UK’s No.1 market leader and the only truly nationwide window and specialist cleaning provider. With a regional management structure in support and a central service desk, we are uniquely positioned to deliver services on both a planned and reactive basis.
To us, no window, no location, and no scale of project is out of reach.
We’ve tailored our approach to each of the sectors we operate within, and when it comes to cleaning at height, our aim is to work as safely and efficiently as possible. NSS has the expertise and experience to provide any combination of rope access/abseiling, water-fed pole systems, truck-mounted access platforms, or cradle systems, all delivered in-house to maximize control and improve service delivery.
Job Overview:
The Contracts Administrator will be responsible for ensuring the accurate and efficient management of customer information within our operational system and client CRM systems. The role involves maintaining up-to-date records and supporting both operations and office-based teams with accurate and timely information. The successful candidate will develop strong professional relationships and provide clear communication to support the completion of cleaning works.
Your job will include:
* Become an expert user of the operational system inclusive of client CRM systems.
* Update bespoke reports on a daily/weekly basis as needed, detailing compliance with client CRM systems and our operational system.
* Ensure all operational systems are holding accurate customer information.
* Update and maintain live schedule vs completion trackers ensuring information on all cleaning customers is updated and easily accessible for both operations & office-based teams.
* Develop and maintain a professional working relationship with the operations & office-based teams. Communicate clearly and accurately when required to relay messages.
* Update our clients with bespoke site level information for any remedial challenges/elements on site that prevent completion of cleaning works.
* Provide administrative support to the Contract Performance Managers.
* Ensure all cleaning service delivery data is updated within the designated time frame.
What NSS will give to you:
* Free onsite parking.
* Free refreshments with a friendly and sociable office environment.
* An opportunity to progress and develop within the company.
* 25 days annual holiday + bank holidays.
* Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers.
* Trade Point Card which will enable you to get 10% off at any B&Q.
* Day off for your birthday after length of service.
* Eye care vouchers.
* Referral bonus scheme.
* Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations, and much more.
Experience / Personal Attributes Required:
* Proven experience in a similar role, preferably within the cleaning or facilities management industry.
* Experience with CRM systems and operational management software.
* Strong organizational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite, especially Excel.
About NSS
NSS is proud to have Platinum accreditation from Investors in People. NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire, and equipment testing – self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful businesses to create one super group which gives our clients a service that is truly nationwide.
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