Customer Service Professional Full Time & Permanent (includes evenings and weekends on a rota basis) Competitive Salary of £24,180pa Bonus & Benefits Hybrid working - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues __ A bit about us: At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. The Role: As a Customer Service Professional you will be the first point of contact for our Customers and Partners, working within our Contact Centre. You'll be responsible for answering inbound calls and answering a variety of questions regarding their finance plans, coming to the best solution for the customer, delivering a first class outcome. Key Responsibilities: Providing telephone-based support and guidance to customers via inbound calls Empathising and engaging with customers, getting them to tell their story and explain their situation Focusing on the customers' needs to supply solutions in a professional and friendly manner Keeping a variety of internal systems up to date Skills & Attributes: We are passionate about continuing to grow our diverse team and we welcome applications from all backgrounds. We're not looking at your 'on paper experience', as experience within a similar role or even industry isn't necessary for you to succeed and do what you do best for our customers. All we ask is that you embrace our Company Values of being Positive, being Brave and Owning what you commit to. We will invest training and development time in you for all you need in your role, you just need to be empathetic, enjoy helping customers solve their problems, listen and communicate well with customers. What's in it for you? The opportunity to achieve on target earnings and monthly awards such as vouchers and prizes and 'Team of the month' which is a budget to share across the team. We care about your work life balance and as such implemented hybrid working for all our employees. You'll have access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including fantastic discounts off eating out, cinema tickets, days out, retailer discounts and gym discounts. 28 days holiday inclusive of bank holidays as well as the opportunity to buy/sell annual leave 1 extra day for each year of service for the first 5 years. Equal Opportunities Disclaimer BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. To learn more, apply now We'd love to hear from you.. Interested by our offer? Don't wait any longer Apply Discover the different professions within BNP Paribas: Sales and Client relations Working in Sales and Client Relations at BNP Paribas is all about helping clients on a daily basis, and supporting them at important times in their personal and professional lives. Find out more Why should I apply? Basically, why would you want to join BNP Paribas over any other company? BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS Interesting assignments What if we told you that working in our Group isn't quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action. To feel good about the job you do Feeling good about your job means bringing your whole self to work and being who you are. It's also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas. To learn something new every day At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life. 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