Domestic Manager
OCS Kingston Upon Hull, England, United Kingdom
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Working 5 out of 7 days to meet the needs of the business.
As the Domestic Manager you will be responsible for ensuring the cleanliness and sanitation of hospital facilities, leading a domestic team to uphold high hygiene standards and create a comfortable environment for patients, visitors and staff.
Working Hours: 5 days out of 7, base shift 8‑4p.m. Flexible shift times are required as the contract operates 24 hrs a day. May be required to work across both sites in Hull.
Key Responsibilities
* Overall responsibility for quality performance on the contract with respect to Cleaning.
* Account management responsibility to develop contract operations.
* Ensure all OCS and Client Health and Safety Policies and Procedures are adhered to, referring conflicts to the Client where necessary.
* Maintain and monitor agreed quality systems; implement preventative and remedial actions as laid down in the contract specification.
* Regularly review and recommend potential service improvements and/or cost savings to Management.
* Take responsibility for cost control of Cleaning and promote methods to maximise profitability & reduce costs without compromising Health & Safety, service or quality.
Qualifications & Experience
* Right to work in the UK.
* A Standard DBS will be completed for the successful candidate.
* Minimum of four years in a Healthcare Cleaning/Hotel Services environment.
* Proven background in delivering a range of Cleaning/Hotel Services.
* NEBOSH/IOSH Certificate would be desirable.
* IH Membership, appropriate trade qualifications and recognition.
* Strong leadership and team management skills, with a passion for motivating and inspiring others.
* Knowledge of cleaning protocols and health and safety regulations.
* Ability to interpret contractual documentation and translate into working specifications.
* Business development, retention and championing new and up‑to‑date initiatives are keys to success.
* Demonstrable track record of excellent client relationship management and customer‑facing/partnering skills.
* Experience of full budgetary control to include complex fixed price or nil subsidy contracts.
How to Apply
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Equal Opportunity
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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