Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at
Job Description
As a Customer Relationship Advisor reporting into the Delivery Manager, you will help support our client Relationship Team by managing client interactions, analysing service performance, and driving improvements. You will produce client Management Information (MI), reviewing client cases to identify service and Service level agreement enhancements, and managing client queries from start to resolution.
Main Responsibilities:
* Client MI Creation: Produce accurate client Management Information reports to support service reviews.
* Case Review & Analysis: Examine client cases to identify trends, service gaps, and opportunities for Service level agreement improvements.
* Query Ownership: Take full ownership of client queries, ensuring resolution while maintaining high levels of client satisfaction.
* Service Improvement: Collaborate with our teams to implement service enhancements based on client feedback and case analysis.
* Multi-Workstream Prioritisation: You will Manage and prioritise tasks across multiple workstreams, ensuring deadlines are met without compromising quality.
* Stakeholder Engagement: Build relationships with all partners to support seamless service delivery.
Qualifications
* Detail-Oriented: Strong attention to detail with a commitment to accuracy and quality.
* Organised & Proactive: Able to manage competing priorities and work effectively under pressure.
* Analytical Thinker: Comfortable working with data and identifying actionable insights.
* Clear and professional communication skills, both written and verbal.
* Team Player: Collaborative mindset with a willingness to support colleagues and contribute to team success.
Additional Information
Benefits package includes:
* Hybrid working - 2 days in the office
* Great compensation package and discretionary bonus plan
* Core benefits include pension, bupa healthcare, sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Hybrid #LI-ST1
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
1. Employee Status: Regular
2. Role Type: Hybrid
3. Department: Customer Service
4. Schedule: Full Time