Location
Warrington
Hours
Full and Part Time roles available
Salary
Competitive
Description
The UK's newest theme park, Gulliver's Valley Resort is looking to strengthen the team by adding a hotel receptionist.
You will assist the manager in running the department, ensuring a seamless process and a fantastic experience for all guests. The role is a full time position, 40-45 hours per week with a mixture of early and late shifts, while weekend work is essential.
Main Tasks And Responsibilities
* To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
* To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
* To deal with guest requests to ensure a comfortable and pleasant stay.
* To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
* To be responsible for accurate and efficient accounts and guest billing processes.
* To assist in keeping the hotel reception area clean and tidy at all times.
* To report any maintenance, breakage or cleanliness problems to the relevant manager.
* To assist with the operation of the attached Costa Coffee unit.
Requirements / Qualifications
* A friendly and welcoming approach
* High standards of dress and presentation
* Ability to remain calm during difficult situations or in a very busy environment
* The ability to work unsupervised
* Excellent interpersonal skills, including a pleasant telephone manner
Staff Benefits
* Flexible Hours
* Tickets for Friends and Family
* Incentives & Rewards
* Team Days Out
* Full Uniform Supplied (including warm coats for colder months)
* Free On-site Parking
* Opportunities for Progression
Apply Today
Gulliver's is an equal opportunities employer.
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