Job Description
Service Delivery Team Lead – 12-Month Fixed-Term Contract
Location: Hull – Hybrid/Flexible Working
Fixed Term Contract: 12 Months (Maternity Cover)
We’re looking for an experienced Service Delivery Lead to join a forward-thinking and innovative organisation. This is an excellent opportunity to step into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational improvements, this could be the perfect opportunity for you.
What You’ll Be Doing:
✅ Overseeing the Product & Service Desk teams, ensuring optimal performance and team wellbeing
✅ Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy
✅ Managing service desk operations, including incident resolution and change requests
✅ Driving data-led decision-making by refining operational metrics, KPIs, and processes to enhance service delivery
✅ Identifying operational risks and implementing strategies to mitigate them
✅ Introducing and embedding improvements in resp...