Main area Lung cancer services Grade NHS AfC: Band 4 Contract Fixed term: 12 months (0.6 WTE with the potential to becoming permanent) Hours
* Part time
* Flexible working
22.5 hours per week (Over 3 or 4 days dependant on candidate) Job ref 388-7198884-PC&S
Employer Torbay and South Devon NHS Foundation Trust Employer type NHS Site Torbay Hospital Town Torquay Salary £26,530 - £29,114 per annum pro rata Salary period Yearly Closing 19/08/2025 23:59
NHS AfC: Band 4
Job overview
The Lung Cancer Support Worker will be based within the the Lung cancer team Nursing Team.
This role will provide support to the team of specialist nurses and to the patients accessing this service.
The post is predominantly a patient facing role, the role will involve face to face contact, providing support to patients via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organising and assisting the clinical nursing teams to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. Processing queries and referrals, guiding and signposting clinical queries and patient queries.
This is a new post to Lung Cancer Services and aims to support, innovate and improve efficiencies within the pathways of care for patients diagnosed with Lung Cancers.
Main duties of the job
* To provide general, specific and specialist information to patients and clinical teams regarding Lung cancer and cancer services, to ensure patients are always signposted during their treatment and beyond.
* Provide informationand support for people with non-complex care needs.
* To engage with the community services as appropriate
* Recording patient information on the Trust’s Systems
* Contribute to maintaining and organising the day to day running of the Lung Cancer service dealing with phone calls, referrals, emails, patient queries etc.
Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people’s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.
And if you do join us, you’ll be working in one of the most beautiful parts of the UK, with a fantastic quality of life. We actively encourage our people to enjoy a good work/life balance and Devon offers everything from city living to a host of outdoor activities. Whether it’s the coast that floats your boat, the adrenaline of white-water rafting, trekking across the moors or being mindful in nature, you’ll find it all right on your doorstep.
Detailed job description and main responsibilities
* To provide general, specific and specialist information to patients and clinical
teams regarding lung cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond
* Provide information and support for people with care needs
* Engage with the community services as appropriate
* Recording patient information on the Trusts Systems
* Contribute to maintaining and organising the day to day running of the Lung Cancer service, Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.
* Carry out holistic needs assessment (at times using e-HNA on an iPad) either by telephone or face to face and signpost according to patients’ concerns
Full details of the job can be viewed in the Job description, and the personal specification attached.
Person specification
Qualifications and Training
* Diploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate
* Courses/further study attended to demonstrate evidence of personal development
Knowledge and Experience
* Direct patient care. Experience of working in clinics and/or outpatient or inpatient setting
* Knowledge and/or experience of working directly with people with cancer
* Administrative and organisational experience
* Ability to support and communicate virtually
* Experience of dealing with routine and complex problems and escalation
* Proficient in the use of hospital computerised patient systems
* Evidence of using Microsoft Teams by way of supporting patients
* Knowledge and/or experience of the Holistic Needs Assessment
* Business and Admin experience in systems such as Microsoft office, Microsoft
Specific skills
* Able to learn and assimilate information quickly
* Proven ability to work to deadlines, prioritise and multi-task
* To have awareness of limitations and boundaries
* Ability to collect data and input electronically
* Ability to participate in and contribute to improving departmental work processes and procedures
* Teams, Infoflex, PAS
* Advanced communication skills
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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