Customer Care Coordinator Milton Keynes | £30,000–£35,000 Package | Flexible Hours | Full or Part Time (min. 3 days/week) Join a well-established, privately owned interior finishing contractor with a reputation for excellence in dry lining and partitioning. Based in Milton Keynes, this close-knit team is known for its supportive culture, strong client relationships, and commitment to employee well-being. What’s on Offer: * Competitive salary: £30,000–£35,000 package * 25 days annual leave bank holidays * Flexible working hours to suit your lifestyle * Option for full-time or part-time (minimum 3 days/week) * A collaborative, experienced team and a hands-on, supportive Managing Director The Role: As Customer Care Coordinator, you’ll be the central point of contact for clients, ensuring a smooth and professional experience throughout the project lifecycle. Your role will be key to maintaining the company’s high standards and customer satisfaction. Key Responsibilities: * Client Communication: Act as the primary liaison for customers, providing timely updates and resolving queries with professionalism. * Appointment Coordination: Schedule and manage appointments to ensure prompt service delivery. * Issue Resolution: Handle post-project concerns and complaints with empathy and efficiency. * Documentation & Admin: Maintain accurate records, issue variation orders, book works, and generate invoices for chargeable services. * Team Collaboration: Work closely with the Managing Director and Contracts Manager to refine customer care processes and improve service delivery. About You: * Proven experience in a Customer Care Coordinator or Manager role within housing, property development, or reactive maintenance * Excellent communication and organisational skills * A proactive, customer-focused mindset * Comfortable working independently and as part of a team Call or email Sally Whittingham to apply, or apply online