This contract role is integral to our clients daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment.
You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.
Calabrio system experience is highly desirable.
Our client offers hybrid working with middle of the week based in the office.
Contract is until the beginning of September and will be reviewed closer to this date.
It is deemed as Inside of IR35. Please do get in touch to discuss further.
WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations .