Client Operations Analyst
Purpose of the Job: Reporting to the Business Compliance and Operations Officer the Client Operations Analyst is responsible for the accurate and timely processing of operational queues while ensuring adherence to documented policies, procedures, and compliance requirements. This is a junior, hands‑on role suited to an individual with a compliance, risk, or regulated‑environment background who demonstrates strong attention to detail and a commitment to quality outcomes.
Main Responsibilities
- Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events.
- Work allocated queues across three Americas offices, ensuring tasks are completed within agreed SLAs and quality standards.
- Perform customer due diligence, including identification, verification of clients and related parties.
- Complete periodic and event‑driven reviews in line with regulatory and internal policy requirements.
- Ensure all activities are completed in accordance with AML/KYC policies, procedures, and regulatory expectations.
- Maintain accurate and complete client records and documentation.
- Identify and flag potential risks, inconsistencies, or control gaps.
- Manage workload effectively across multiple jurisdictions and service lines.
- Prioritise tasks based on risk, deadlines, and business needs.
- Maintain clear and timely updates within workflow systems.
- Contribute to meeting team productivity and quality targets.
- Liaise with front office, Compliance, and Operations teams across the Group.
- Respond to queries and provide updates on case status.
- Support alignment between regional execution and Group standards.
- Apply a high level of attention to detail to ensure records are complete, compliant, and audit‑ready.
- Support quality assurance, reviews, and remediation activities as required.
- Develop a working understanding of core Operations workflows and associated risk controls.
- Assist management with general operational and administrative tasks as required.
Qualifications
- Background or experience in risk, compliance, administration, or regulated environments.
- Strong attention to detail and ability to follow structured procedures.
- Good organisational and time‑management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office applications; workflow systems experience is an asset.
Equal Opportunities: We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
