Position: Cleaning Team Leader
Location: Watford
Hours: 40 hours per week, 2pm – 10pm
Contract: Permanent
Salary: £30,000 per annum
About the Role
We are seeking an experienced Cleaning Team Leader with a strong background in the cleaning industry to oversee and support our afternoon operations team. The successful candidate will play a key role in ensuring smooth handovers between shifts, maintaining high service standards, and acting as the bridge between management, staff, and clients.
Key Responsibilities
Team Supervision & Leadership
* Receive and action handovers from the morning team, ensuring a smooth transition to the evening shift.
* Supervise the afternoon team, monitoring performance and ensuring work is completed to the required standards.
* Delegate tasks effectively based on skills, workload, and priorities.
* Provide clear communication, guidance, and support to staff.
* Monitor and assess team performance, delivering feedback and recognising good work.
* Complete weekly payroll duties.
Operational Delivery
* Undertake cleaning duties alongside the team as required.
* Conduct site visits and spot checks to ensure consistent quality of service.
* Sign off completed work with clients.
* Visit sites to gather information to support job quotations.
* Travel between sites to ensure operational standards are met.
Client & Management Communication
* Act as the key link between the Account Manager and staff.
* Communicate with clients in a professional and timely manner.
* Manage and resolve complaints effectively, taking follow-up actions to prevent repeat issues.
Recruitment & Development
* Support recruitment by attending interviews and assessing candidates.
* Assist with onboarding and training of new employees.
* Participate in disciplinary processes, including note-taking and evidence gathering.
Compliance & Safety
* Monitor compliance with health and safety regulations and site-specific requirements.
* Identify and report any risks or non-conformities, ensuring prompt resolution.
* Deliver toolbox talks and promote safe working practices.
Person Specification
Essential:
* Proven experience in the cleaning industry.
* Previous supervisory or team leader experience.
* Strong people management and communication skills.
* Ability to handle multiple tasks and prioritise effectively.
* Full UK driving licence (due to site travel).
* Strong problem-solving skills and ability to manage complaints effectively.
Desirable:
* Experience with payroll processes.
* Health & safety awareness and compliance knowledge.
* Experience in client-facing roles.
What We Offer
* Competitive salary of £30,000 per year.
* Permanent, full-time position with stable hours.
* Opportunity to play a key leadership role in a growing company.
* Supportive team environment with scope for professional development.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Experience:
* team leading: 3 years (required)
* Cleaning: 3 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person