Job Title: Salesforce Business Analyst (Contract)
Location: Remote (Candidates based anywhere in Europe welcome)
Industry: Banking & Financial Services
Day Rate: Negotiable
Contract Type: Initial 6 months (with potential extension)
Overview:
Glocomms is working with a leading UK bank undergoing a major digital transformation, seeking an experienced Salesforce Business Analyst to support the delivery of key CRM initiatives. This is a fantastic opportunity to join a dynamic, cross-functional team driving innovation across customer engagement platforms.
Key Responsibilities:
* Collaborate with stakeholders to gather, document, and validate business requirements for Salesforce solutions.
* Translate business needs into functional specifications and user stories.
* Support the design and delivery of scalable Salesforce solutions aligned with business goals.
* Facilitate workshops, stakeholder interviews, and process mapping sessions.
* Work closely with Salesforce developers, architects, and QA teams to ensure successful implementation.
* Assist in UAT planning, execution, and defect resolution.
* Maintain clear documentation and contribute to continuous improvement of BA practices.
Required Skills & Experience:
* 4+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects.
* Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM best practices.
* Proven experience working in Agile environments (Scrum/Kanban).
* Excellent stakeholder management and communication skills.
* Ability to work independently and remotely across time zones.
Preferred Experience:
* Experience in the banking or financial services sector.
* Familiarity with Salesforce integrations and third-party tools.
* Salesforce certifications (e.g., Salesforce Administrator, Business Analyst) are a plus.
Work Schedule:
Flexible working hours with occasional alignment to UK business hours for key meetings.