Our client is a fast-growing, premium flexible workspace provider operating across major UK cities. Known for beautifully designed spaces, a hospitality-led service model, and strong business communities, they create environments where members can thrive, connect, and grow.
The business has a strong people-first culture, offering autonomy, support, and the opportunity to make a real impact at site level. This is an exciting time to join a forward-thinking organisation within the flexible workspace sector.
The Role
We are recruiting for a Centre Manager (Maternity Cover) to take ownership of a flagship workspace in Birmingham. As Centre Manager, you will be the face of the centre and the primary point of contact for members, guests, and visitors.
Reporting into senior operations leadership, you will be responsible for delivering an outstanding member experience while overseeing day-to-day operations, community engagement, and service standards. You will lead an on-site team and work closely with sales, marketing, and operations to ensure the space is vibrant, welcoming, and commercially successful.
This role is ideal for someone from a hospitality, coworking, retail or service-led background who enjoys being at the heart of a business.
Key Responsibilities
Community & Member Engagement
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Act as the main point of contact for all member needs and enquiries, providing timely and solutions-focused support
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Build strong relationships to foster a thriving, inclusive community
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Lead onboarding for new members, ensuring a smooth and welcoming experience
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Plan and deliver member events, networking sessions, and wellbeing initiatives
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Work with marketing to increase social media visibility and member engagement
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Facilitate introductions between members to encourage collaboration
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Manage member communications including newsletters and digital platforms
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Develop local partnerships to enhance the member experience
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Stay informed on local competitors and market trends
Sales & Tours
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Deliver engaging and professional tours to prospective members
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Work closely with the sales team to support occupancy and commercial targets
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Represent the brand with professionalism and energy at all times
Operations & Service Delivery
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Oversee day-to-day centre operations including front-of-house, cleaning, maintenance, and contractors
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Ensure the workspace is consistently presented to a high standard
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Support health & safety, security, and policy compliance
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Manage access control systems and member technology platforms
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Provide hands-on leadership support, including covering team absences when required
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Report on performance, service standards, and member feedback
Key Skills & Attributes
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Passionate about people, hospitality, and delivering excellent experiences
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Strong relationship-builder with high emotional intelligence
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Highly organised, reliable, and solutions-driven
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Confident managing events, resolving issues, and working under pressure
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Excellent verbal and written communication skills
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Comfortable using CRM and workspace technology platforms (e.g. OfficeRnD, HubSpot, or similar)
This is a fantastic maternity cover opportunity for a commercially aware, people-focused leader to take ownership of a premium workspace and make a meaningful impact within a growing flexible workspace business