Program manager
We are seeking a highly skilled and experienced Operations Manager to lead our IT
operations. The ideal candidate will have a strong background in IT Service Management
(ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud
operations and service delivery. This role requires a visionary leader who can optimize our
operational processes, ensure service excellence, and drive continuous improvement within
a dynamic technology environment.
Responsibilities:
Operational Leadership:
? Lead, mentor, and manage a team of IT operations professionals, fostering a culture
of high performance, collaboration, and continuous learning.
? Oversee the daily operations of all IT infrastructure, applications, and services,
ensuring high availability, performance, and security.
Develop and implement operational strategies aligned with organizational goals,
focusing on efficiency, scalability, and cost-effectiveness.
IT Service Management (ITSM) & ITIL:
Champion the adoption and adherence to ITIL best practices across all operational
processes, including incident management, problem management, change
management, release m...