Overview
The role: As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery. Please note this job is based out of our Croydon office and you will be expected to work 3 days in the office.
Responsibilities
* Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases
* Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction
* Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery
* Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes
* Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure
* Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges
* Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice
* Strong organisational skills, able to control and deliver a range of tasks to meet deadlines
* Experience of working with councillors, the wider community, and other external partners
* Excellent communication skills (written and oral)
* Excellent financial and numerical skills
About the role and requirements
We are seeking candidates who can demonstrate experience in service charge analysis, knowledge of statutory requirements, and the ability to work with difficult stakeholders to achieve compliant outcomes.
Benefits
* Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retailer discounts
* Cycle to work
* Buy & sell annual leave
* Inclusion & Diversity
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own. We understand the importance of safe, secure, and affordable homes. A career at Southern Housing allows you to make a difference every day you come to work, with ongoing challenges and opportunities to grow and develop.
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