Desk-Based Account Manager - Gravesend
About the Role
We're looking for a proactive, customer-focused Desk-Based Account Manager to join our sales team based in Gravesend.
This is an exciting opportunity to play a key role in driving customer success and business growth. You'll be at the heart of customer relationships-managing accounts, responding to enquiries, developing opportunities, and ensuring our customers receive outstanding service every time.
You'll also work closely with our wider commercial and marketing teams, helping shape product development and staying ahead of market trends in the packaging and construction sectors.
If you enjoy building relationships, spotting opportunities, and being part of a fast-paced, supportive team-this role is for you.
What You'll Be Doing
Customer & Sales Growth
* Manage a portfolio of existing customers, building strong relationships and encouraging repeat business in partnership with the External Sales Team
* Respond to incoming enquiries and convert leads into successful orders
* Identify upselling and cross-selling opportunities across our packaging range
* Work closely with field sales colleagues to deliver a seamless customer experience
* Keep CRM records accurate and up to date, including quotes and customer interactions
Marketing & Product Development Support
* Proactively engage customers via phone and email to promote products and services
* Support marketing campaigns and new product development initiatives
* Share real-time customer feedback to help shape new product ideas and improvements
* Stay informed on packaging, construction trends, competitor activity, and market developments
* Contribute insights that help drive smarter commercial decisions
Collaboration & Performance
* Work closely with internal and external teams to deliver excellent customer outcomes
* Support monthly sales reviews and performance tracking against targets
* Help ensure a joined-up, customer-first approach across the business
What We're Looking For
* Experience in sales, account management, or a B2B/customer-focused environment (packaging or trade experience desirable)
* Strong communication skills with the ability to build relationships over phone and email
* Commercial awareness and curiosity about market trends and customer needs
* Confidence working with targets and performance measures
* Highly organised, self-motivated, and comfortable using IT systems (Outlook, Excel, CRM tools)
Desirable Experience
* Familiarity with the packaging industry (full training provided)
* Experience working with end users, distributors, or in a creative/problem-solving role
What We Offer
* Company pension plan
* Company-funded medical cash plan
* Long service awards and enhanced pension contributions
* 25 days holiday plus bank holidays
* Free on-site parking
* Complimentary coffee, tea, and fruit in the office
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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