Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Working pattern
Week 1: Sunday 07:00 - 12:30; Wednesday 12:00 - 19:30; Saturday 05:00 - 13:45. Week 2: Sunday 07:00 - 14:45; Friday 12:00 - 19:30; Saturday 12:00 - 19:30.
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Pay and hours
The £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Key responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Eligibility and inclusion
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy. We are happy to talk flexible working and will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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