What's involved with this role: Job Title: Neighbourhood Response Officer Reference: 000A 75BA / 1 Salary: £ 19.95 hr PAYE Hours per week: Full-time Role length: 2 month opening assignment Job type: Temporary Location: Maidstone Postcode: ME14 1ST Contract Type: Hybrid The role: Our client is seeking a proactive and community-focused Neighbourhood Response Officer to join a leading housing association. This role is central to ensuring that neighbourhood are safe, clean, and vibrant places where residents are proud to live. You will take the lead on understanding local needs, supporting vulnerable customers, investigating tenancy breaches, and tackling anti-social behaviour. Collaboration with internal teams, resident groups, and external partners will be key to your success. Key Responsibilities: Develop and deliver neighbourhood plans and local offers Conduct regular estate inspections and prioritise fire safety actions Work with residents’ groups to support community facilities and events Liaise with local partners on safety and ASB issues Coordinate with internal departments on neighbourhood services Visit and support customers in breach of tenancy or requiring additional support Carry out viewings, sign-ups, and tenancy assignments Represent our client in court, including evictions and stay hearings Conduct property condition checks and assist with major incidents or decanting What the client is looking for: Basic DBS Able to work alone A customer-focused, community-driven professional Strong relationship-building skills with internal teams and external agencies Confident working independently and taking initiative Positive, solutions-focused mindset Resilient and adaptable to change Excellent communication skills across varied audiences Experience in customer service, partnership work, and working to plans and targets Ability to use sound judgment in complex situations Commitment to equality, diversity, and inclusive service delivery Flexible with working early evenings or occasional weekends Able to travel regularly within the region and respond to major incidents if required Own vehicle is required and expenses will be provided How to Apply: Please submit your CV quoting reference If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.