Job Description
Residential Support\n\n£28,350-£33,600\n\nBirmingham Area/ Field based\n\nPermanent Full Time\n\nTo deliver a high quality, responsive customer focused service to residents within a supported housing environment\n\nTo provide assistance and advice to residents on a range of issues including anti-social behaviour, safeguarding, complaints and service requests.\n\nDevelop and maintain excellent relationships with a range of partners and stakeholders to deliver excellent services to residents within a defined geographical area\n\nKey Tasks\n\nTake responsibility for the delivery of high quality, responsive customer focused services to residents within a defined geographical area\nProvide assistance and advice to residents on a range of topics including providing support to new residents about local services, completing claims for welfare benefits and signposting to external services\nCarry out settling in visits to new residents in accordance with an agreed schedule\nReceive antisocial behaviour (ASB) complaints and carry out the required investigation, including making initial contact with the complainant, developing an action plan, ensuring support is offered to the victim, undertaking a risk assessment and confidently identifying the action required to resolve the issue\nInvestigate all safeguarding concerns relating to residents ensuring referrals are made to the Local Authority safeguarding teams within agreed timescale and all follow up work is completed to keep residents safe\nSupport formal complaint investigations which enable quality responses to be provided to residents within agreed timescales\nProvide guidance to residents who have received a notice to terminate their licence agreement. Provide information as required, to enable an appeal to be held\nUndertake joint inspections with local authority representatives and take ownership to ensure agreed actions are completed\nWork with partner agencies to deliver joined up and seamless services that support individuals and sustain neighbourhoods\nActively promote and influence positive resident outcomes, including moving on to independent living\nSignpost residents to appropriate third-party support services. Attend and/or facilitate case conferences with statutory and voluntary organisations as required to support residents\nDevelop and maintain professional relationships with managing agents (providers) within a defined geographical patch, ensuring accommodation and support services are provided Experience\n\nEducated to GCSE level, or equivalent including a good standard of English and Maths\nExperience of working with residents in a social housing or supported housing environment\nExperience of working with residents from a range of backgrounds some with complex needs\nAn understanding of how resident engagement and involvement can lead to improved services and outcomes for customers\nEvidence of case management experience including investigating residents' concerns about ASB and service complaints.
Experience of managing a complex and varied caseload\nExperience of managing safeguarding cases including identifying warning signs\nExcellent customer focus and an ability to change the approach to service delivery depending on customer needs and feedback\nExcellent communication and interpersonal skills, both written and verbal\nComputer literate including a good knowledge of Microsoft 365 products\nExperience of using IT based recording and data systems\nAble to work under pressure and deliver results to tight deadlines\nA commitment and ability to work flexibly as part of a team, in a fast paced and often reactive environment\nConfidence to undertake home visits and follow safe lone working practices\nHold a driving license with access to a vehicleAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website