Responsibilities
* First line technical support for employees
* Manage IT assets
* Monitor and manage connections between business IT systems
* Checking data input of staff into systems fits requirements and adjusting systems and processes to improve this
* Generating weekly reports
* Automating business processes
* Setting up new starters, closing out leavers
* Ensure and monitor security checks are sufficient
* Supporting all company documentation is correct
* Website development
* Bringing in new software, such as webshop
You will undertake the groundbreaking Apprentify Information Communications Technician Level 3 apprenticeship. This programme will provide a broad foundation within the critical areas for entering a technical role. During the apprenticeship, you will learn the intricacies of IT systems, security measures, and cloud technologies as well as cultivate your ability to communicate effectively and build strong professional relations.
* Develop an understanding of cultural awareness and effective communication strategies.
* Learn techniques for maintaining and developing positive working relationships.
* Gain a foundational knowledge of relevant legislation and regulations.
* Explore methods for documenting tasks and understand the purpose of asset registers and routine maintenance.
* Acquire awareness of firewalls, basic VPN principles, and remote access concepts.
* Grasp the fundamentals of operating systems, hardware architecture, and the principles of remote device operation, including system upgrades and updates.
* Learn the principles of root-cause problem-solving and fault diagnostics for effective troubleshooting, including the use of log files and system tools.
* Understand the principles of test plans and methods for evaluating system performance, including digital testing and basic scripting.
5 GCSEs grade A-C/9-4 or equivalent (including English and Maths)
Relevant experience is desired.
Knowledge and interest of relevant softwares and systems is essential.
Must be a team player and work effectively within a team.
Looking for someone who is eager to learn, not afraid to ask questions and has a high quality of work.
Benefits
* Pension Plan
* Clear Career Progression
* Supportive and Friendly Team
* Salary of £20,000-£24,000
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