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Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
About The Role
We are seeking an experienced AV Field Service Engineer to join our Field Engineering team. The role involves representing proAV, maintaining high levels of Customer Service through onsite attendance and remote technical support, adhering to tight SLA’s and KPI’s.
You will develop and sustain excellent Customer relations, provide first-class technical support for fault resolution, and manage fault tickets efficiently. This is an excellent opportunity for an experienced AV Field Service Technician to enhance our service delivery.
Key Responsibilities
* Perform field service engineering work as required
* Provide onsite service engineering at client sites
* Travel to client sites, including potential European travel
* Coordinate and support site and event operations
* Conduct preventative maintenance calls
* Rotate between client sites as needed
* Perform site surveys
* Handle small works installations and handover to clients
* Work on rotational shifts as required
* Complete necessary administration to support engineering activities
Desirable Skills
* Proficiency in AV / VC / UC technologies
* Strong client communication and escalation management skills
* Calmness under pressure
* Responsibility-taking ability
* Multitasking and prioritization skills
* Excellent communication via phone and email
* Meticulous attention to detail
* Organizational skills
* Flexible approach
About You
About Us
proAV designs, integrates, and supports advanced technology solutions including AV and UC, offering end-to-end services and 24/7/365 support to enhance global collaboration.
We are recognized as a top international AV support provider, trusted across more than 80 countries, with over 700 projects outside the UK, ensuring continuous communication and collaboration.
Equality, Diversity & Inclusion
proAV is committed to an inclusive culture, promoting diversity and equal opportunity. We support personal and professional development through various schemes and policies that promote work-life balance. We encourage all qualified candidates to apply.
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