Date: Feb 6, 2026 Location:
Oxford, GB
Location: Westgate, Oxford
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
As the Skincare / Fragrance Manager, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold Sephora's high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Team Leadership & Development
Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth.
Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.
Sales Leadership, Customer Engagement & Service Excellence
Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered.
Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
Stay up-to-date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members.
Operational Excellence & Strategic Execution
Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals.
Maintain Sephoras operational standards, including loss prevention, health and safety protocols, and adherence to company policies.
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