IT Technician – Newcastle (1 Day from home)
Join a fast-growing, innovative financial technology business
A rapidly expanding, high-tech financial services organisation is looking for an IT Technician to join its busy, friendly, office-based team in Newcastle. This is a great opportunity for someone who loves a mix of hands-on technical work, problem solving and supporting colleagues across a modern Windows/Mac environment.
What You’ll Be Doing
You’ll work under the Service Desk Team Leader and support users across head office and remote sites. Your day-to-day work will include:
User Support
* Creating/removing user accounts and managing permissions via Active Directory, Exchange and Microsoft 365
* Troubleshooting hardware, software and connectivity issues for colleagues at all levels
* Supporting meeting room users and ensuring all A/V equipment is working
* Preparing, imaging and rebuilding laptops
* Installing job-specific software (e.g., Sage, Visio)
* Managing VPN access and 2FA
* Supporting BYOD users
Server & Infrastructure Support
* Supporting Windows Server 2012+, AD, Group Policy and Exchange
* Working with Windows Virtual Servers (VMware)
* Using tools including Sophos Enterprise Console and PowerShell
Telephony Support
* Managing accounts, call groups and IVR menus across Skype for Business & 8x8
* Supporting call routing, availability changes and call recording (Verba)
Additional Responsibilities
* Providing remote support to colleagues at other offices
* Assisting with office moves and equipment setups
* Creating and updating documentation
* Sharing knowledge with other team members and helping develop apprentices
What We’re Looking For
* Experience in an IT support role
* Strong communication and customer-facing skills
* A collaborative, team-focused attitude
* Self-motivated, proactive and keen to learn
* A full UK driving licence is preferred
Why This Role?
* Join a modern, fast-growing organisation
* Varied, hands-on technical work every day
* Opportunity to learn, progress and make a real impact
* Supportive environment with exposure to a broad tech stack
How to Apply
Due to anticipated interest, only shortlisted applicants will be contacted within ten working days. You must have the right to work in the UK.