Salary: £25,000 - 29,000 per year Requirements: Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Responsibilities: Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers Technologies: Active Directory Support Microsoft 365 Mobile ServiceNow SharePoint Windows Office 365 Exposed More: We are a growing IT support team operating across multiple business units. This is an opportunity to gain practical experience in a dynamic IT environment while supporting users across various locations in the UK and Ireland. We offer exposure to a wide range of IT systems, development opportunities, and annual salary reviews. Initially, youll work five days in the office before transitioning to a hybrid working pattern. last updated 11 week of 2026