Data Migration Lead ServiceNow
Our client is URGENTLY seeking an experienced Da ta Migration Lead whowill be responsible for defining, planning, and delivering all data migration activities for a large-scale ServiceNow TPSM transformation programme. The role ensures that data is accurately extracted, transformed, validated, and loaded into ServiceNow in line with business, technical, and platform requirements, s upporting a successful go-live for the client's first OpCo.
This role will lead the end-to-end data migration workstream and work closely with business stakeholders, technical teams, ServiceNow architects, testing teams, and system integrators.
KEY RESPONSIBILITIES
1. Strategy & Planning
Define and own the overall data migration strategy, scope, and detailed migration plan for the TPSM implementation .
Identify all in-scope data objects, legacy systems, data sources, dependencies, and sequencing.
Define data quality standards, migration principles, mapping templates, and acceptance criteria.
Plan migration waves, mock cycles, and production cutover activities in alignment with programme milestones.
2. Data Mapping & Design
Lead data mapping workshops with business SMEs and technical teams.
Define and document source-to-target mappings aligned with the ServiceNow TPSM data model.
Translate business and functional requirements into practical t ransformation and validation rules.
Ensure alignment with integrations, configuration, and overall ServiceNow platform architecture.
3. Data Extraction, Transformation & Loading (ETL)
Oversee extraction of data from legacy systems, databases, and spreadsheets.
Manage development and execution of ETL processes using ServiceNow Import Sets, Transform Maps, MID Server, APIs, or external tools.
Coordinate and manage load cycles across development, SIT, UAT, pre-production, and production environments.
Control versioning, re-loads, and data refresh activities.
4. Data Quality & Validation
Lead data profiling, cleansing, and enrichment activities to ensure data completeness, accuracy, and consistency.
Manage validation cycles with business stakeholders and SMEs .
Own reconciliation processes, error handling, issue resolutio n, and data sign-off.
Maintain full traceability and audit documentation .
5. Testing & Cutover
Support SIT and UAT cycles, ensuring data readiness for each test phase.
Plan and execute final cutover migrations, including freeze periods, delta loads, and rollback planning.
Lead final production loads and post-load validation .
Support hypercare and stabilisation ensuring data integrity post go-live .
KEY SKILLS & EXPERIENCE
Strong experience leading data migration in enterprise IT transformation programmes where ServiceNow is the main platform .
Hands-on experience with ServiceNow as target platform (TPSM / ITSM preferred).
Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models .
Strong ETL, SQL, data quality, and reconciliation experience .
Proven experience delivering migrations through multiple test cycles and cutover.
Strong stakeholder and project coordination skills.
BACKGROUND
ServiceNow transformation experience in complex environments
Multi-system and phased migration experience
Telecoms or service provider experience a plus
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