Complaints Resolution Officer
Location: Millmead, GU2 4BB
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00
Pay Rate: £280.00 Per Day
Job Ref: (phone number removed)
Job Responsibilities
Handle and resolve housing-related complaints and casework within the council.
Provide sound advice and guidance on specific, straightforward cases or issues.
Enforce relevant housing legislation where appropriate.
Maintain accurate records and documentation of cases.
Liaise with senior specialists or managers when cases fall outside previous experience.
Ensure compliance with council policies, procedures, and statutory requirements.
Communicate effectively with residents, colleagues, and other stakeholders.
Person Specification
Must-Have
Experience in handling complaints or casework within housing or a specialist area.
Working knowledge of relevant housing legislation and complaint handling codes.
Ability to give clear, practical advice on straightforward cases.
Strong communication and interpersonal skills.
Eligibility to work in the UK.
Nice-to-Have
Experience working within a local council or public sector environment.
Knowledge of more complex housing legislation and escalation procedures.
Previous experience collaborating with senior specialists or multidisciplinary teams.
Experience in customer-focused roles dealing with diverse communities.
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