Service Manager - Adult Autism Assessment and Navigation Support
Thepost holder will be expected to develop, manage and lead the efficient andeffective delivery of the Be U Norfolks assessment service for adults on theassessment pathway for an autism assessment and/or support through thecommunity navigation service.
Main duties of the job
We are looking for an experienced and proactive leader to ensure the highest quality support for adults accessing the Be U Norfolk assessment and navigation service. You will supervise and manage the team, conducting monthly 1:1 meetings and annual performance reviews, providing guidance, coaching, and recruitment support. Overseeing day-to-day operations, you will be responsible for allocating assessments, scheduling meetings, and ensuring service consistency. A key part of this role involves reviewing, monitoring, and prioritizing referrals, as well as contributing to the design and implementation of post-intervention monitoring and support.
You will play a pivotal role in ensuring regular service reviews for each adult, working in partnership with families, carers, and professionals to provide holistic support. Collaborating with stakeholders in education and employment, you will offer direct guidance, training, and workshops. A key aspect of the role includes gathering insights from the service to enhance delivery and inform best practices. Ensuring compliance with ABL policies and procedures, you will oversee quality assurance, safeguarding, risk management, and regulatory frameworks. Additionally, you will maintain accurate records, proactively address service challenges, and provide monthly performance reports to senior leadership. This role requires adaptability, problem-solving, and a commitment to delivering exceptional support to those accessing the service.
About us
ABL is an exciting,fast-paced, growing community health organisation. As an experienced, CQCregistered, provider of community health services, we are passionate aboutdelivering evidence-based, innovative, effective, and relevant health careservices in partnership with individuals, communities and stakeholders.The purpose of ABLs Be U Norfolkservice is to support adults who are on the autism pathway through support inchallenges they may be experiencing, build on strengths and formally assesswhere required.
Job responsibilities
Thepost holder will be expected to develop, manage and lead the efficient andeffective delivery of the Be U Norfolks assessment service for adults on theassessment pathway for an autism assessment and/or support through thecommunity navigation service.
Key Responsibilities
Ensurethe highest quality and standards of support are provided to adults, theirfamilies, and a range of other professionals, enabling the adult to access theBe U Norfolk assessment and navigation service.
Supervise and manage the Be U Norfolk team viamonthly 1:1 and annual performance reviews.
Provide guidance and direct coaching.
Have a key role in the recruitment of staff tothe service
Overseeing the day-to-day management of theteam, including allocating assessments, meetings, etc on a daily basis,ensuring consistency (schedules, annual leave, etc).
Take an active role in the reviewing,monitoring and prioritisation of referrals alongside other team members.
Have an input in the design implementation ofthe post-intervention monitoring and support elements of the service for eachindividual client.
Present fair, balanced feedback/support tostaff and clients. Recognise and challenge areas of poor practice andinstitutionalised culture.
Ensure that all service delivery is reviewedfor each adult on a frequent basis.
Ensure that the service works in partnershipwith the adult and all of those who are important to them, including theirfamily and friends, carers, and other professionals and actively include thesepeople in conducting reviews.
Work closely with other stakeholders such as education/employmentincluding delivering direct support and guidance to staff, via direct work withclients and workshops.
Disseminate learning from the service to enableother stakeholders to benefit from the service, through building case studiesand utilising feedback.
Ensure that all ABL policies and procedures areunderstood and implemented by staff, to include quality assurance, regulatory,risk frameworks, safeguarding, criminal records, data protection, HR and healthand safety.
Ensure all relevant records in relation to the adultsaccessing the service and employees are appropriately maintained and up to dateand compiled and delivered as required for/to relevant authorities.
Identify potential problems, acting proactivelyto avoid service breakdowns, deal with complaints and to mitigate all types ofrisk through liaising with clients and other professionals.
Monthly performance monitoring feedback to theHead of Service and the Divisional and Professional Leads for ABLs MentalHealth division (Performance Review Boards).
Work flexibly and adapt to suit the serviceneed.
List if duties not exhaustive, any otherreasonable duties as commensurate with the position. The post holder may havespecific skills which mean that they may work outside of the competencyboundaries for this role
.
Person Specification
Qualifications
* Minimum of 2 years management experience
Experience
* Experience in health and social care/ support delivery
* Experience in service management.
* Experience in delivering complex services to adults and their support networks.
* Experience in consultation with adults and their support networks.
* Experience of working in community settings.
* Experience of multi-disciplinary working.
* Ability to work effectively within safeguarding procedures in the context of a therapeutic service.
* Experience of being a registered manager.
* Skills in providing consultation/training to other professional and non-professional groups
* Experience of providing clinical and/or managerial supervision
* Experience of assessment, formulation, and intervention
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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