Customer Service Representative Czech/Slovak page is loaded
Customer Service Representative Czech/Slovak
Apply locations EMEA > GBR > Nottingham > The Arc - KBI time type Full time posted on Posted 30 Days Ago job requisition id R-20250626-0001
Who We Are:
Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 13,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.
Job Posting:
As our Wholesale Customer Service Specialist you will;
* Identify and assess customers’ needsto achieve satisfaction;
* Build sustainable relationships withCustomersensuring they areinformed ofnew products, special actions,available stockand more.
* Liaise withinternal stakeholders such as the CreditDepartment to ensureallqueries are resolved,the PlanningDepartment to ensure full and on time coverage of orders,and the DC/Logisticsto ensure special handling is carried out correctly,delivery time is respectedalong with transportlead-times or claims.Work closely with the Sales teams,to manage the orderbook andunblock any held orders.
* Ensure timelycommunication, in-line with customer expectations and brand objectives, highlighting any risk or opportunity.
* Support the local Marketing teams making sure all POS materials are available to our customers, and allpromotional activitiesare well communicated into local languages following the company’s guidelines
* Handle and resolve all issuesensuring best interest of both theCustomer andCompany is kept at heart.
* Continuouslyevaluate and identify opportunitiesto drive process improvements that positively impact the customer’s experience.
* Authorise sundry credit notes for commercial reasons (i.e. discount and price discrepancies, shortages and lost in transit) strictly following the company’s guidelines and rules.
* Highlight any problems/errors regardingall issues related to Key Accounts, informing all parties involved.
* To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments,DCclosures, etc.
* Be ready to supportthe EMEAWholesale, Retail and E-comCS teamstofillanygaps needed toensure continuity of business.
* A degree of flexibility is needed to ensure all urgent tasks/ deadlines are completed to the timescale required.
Skills for Success:
* Happy to work in a fast paced and dynamicenvironment
* Customer service experience
* Experience of working within our industry would be an advantage
* Language skills;native or fluent speaker in Czech/Slovak plus English
* Analytical Skills;Well organised, methodicalandaccurate
* Good knowledge ofMicrosoft office,intermediate excel skills would be anadvantage.
* Excellent communication(verbally&writing)and problem-solving skills,
* Customerorientated
* Ability to work as part of a team
* High level of attention to detail
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
About Us
Security Advisory: Beware of Frauds
At Kontoor Brands, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Kontoor will never request personal data and sensitive information during the application phase. Interviews are never conducted through messaging apps or other calling services. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means. If you have any questions about an open position at Kontoor, please contact us at careers@kontoorbrands.com
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