Role: Customer Care Advisor Location: Thorpe Park, Leeds, LS15 8GB (with hybrid working when competent) Salary: £22,672 - £28,314 per annum plus extensive benefits & development structure Salary to be reviewed in April, we are proud to be an employer that pays above minimum wage Contract type: Permanent Employment type: Full Time Working hours: During training - Monday to Friday between 8am and 5.30pm. On completion of training the hours will be 4 days per week working 9.30 to 8pm, with one in 4 Saturday mornings (8.30am-1pm) Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 20 years’ experience, helping over 750,000 patients in England manage their NHS prescriptions from request through to delivery. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme Registration fees paid (GPhC, NMC, CIPD etc.) Long service bonus Refer a friend bonus Blue light card Hybrid working (when competent) Commitment to CPD/training Free Flu Vaccine 25 days annual leave increasing with service Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases What you’ll be doing? Assisting customers with a wide range of enquiries regarding their accounts and orders Collaborating with key teams across the business (Surgery, Dispensing, Dispatch & Pharmacist teams) and taking ownership of customer issues to see them through to full resolution Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service Accurately administrating customer account details using our core systems (CDB) & (Sprinklr) as well as Excel and Outlook Responding to customer enquiries across several platforms (Telephone calls, e-mails, Live Chat & social media) Working a variety of back-office processes to deliver our services Ensuring that workplace remains fun, relaxed, and friendly Who are we looking for? Excellent Customer Service Skills Numerate IT literate (used IT systems/MS office suite and is quick to learn) Demonstrate drive, initiative, and proactivity in role Proven ability to work both as part of a bigger team and individually Ability to prioritise and organise tasks and workload Strong communication skills (verbal and written) Display a high level of accuracy Experience of working in a pressured environment, delivering against tight deadlines What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.