An exciting opportunity has arisen to join Hoople Group as a Senior Application Specialist - Unit4 ERP. The successful candidate will add value to a range of tasks including supporting the ERP system across the 1st and 2nd lines and supporting a variety of development initiatives specifically in the Finance & Logistics area.
Job Details:
Job Title: Senior Application Specialist
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band F £42,885 - £54,455 per annum
Contract: Permanent
Closing Date: 19th October 2025
Interview Date: 24th October 2025
Responsibilities
* Produce and agree designs for new or updated architectures according to business requirements agreed with customers, aligning with existing architectures and strategy
* Assist with the management of the U4BW stack baseline architectures in own area of assigned technical speciality (Finance & Logistics) for Hoople and Hoople customers
* Maintain a high-level of technical knowledge and competence, monitoring future IT trends and provide on-going expert professional advice and professional advocacy
* Produce Finance & Logistics solution designs and solution delivery for all new or updated U4BW architectures ensuring adherence to national and local standards
* Service Transition into Production support
* Support all elements of the application lifecycle, from implementation to decommission
* Provide technical assistance, application support, usage advice and guidance to customers and third parties
* Lead the technical implementation of new functionality/releases, including management of supplier resources and outputs
* Lead technical workshops (requirements, design, etc.) and reviews with project teams (including with suppliers)
* Collaborate with application specialists to coordinate and manage workloads effectively
* Analyse changes, prepare appropriate release/change documentation according to approved processes, and ensure that all changes and releases follow the approved processes
* Ensure application functionality and system availability meet the requirements whilst ensuring that a high level of customer support is maintained
* Investigate and diagnose system faults and errors to resolve technical issues
Requirements
* Previous experience of designing supporting Finance & Logistics in an ERP preferably U4BW
* Basic SQL DBA experience (Queries, Stored procedures, scripting etc.)
* Demonstrable track record of developing and supporting line of business applications with a large user base
* A working knowledge of business applications, interfaces (including APIs) and business processes
* Customer centric, focused on solving business and user needs
* Strong understanding of the Project Lifecycle and Development Lifecycle
* Experience working in an Agile development environment
* Good understanding of ITIL framework
* Strong analytical, technical, and problem-solving skills
* Able to deliver timely, accurate, thorough and high-quality work in a changing environment
* Experience working with cross functional teams
* Proven experience of successful incident management and troubleshooting, collaboratively working with IT colleagues, service experts and third-party suppliers
* Ability to anticipate areas of difficulty and quickly adapt approach to meet the needs of customers
* Ability to translate technical jargon into easy to understand and clear terms
* The right to work within the UK
What We Offer
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years' service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
We are committed to the Disability Confident scheme and the Armed Forces Covenant.
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