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Founded in 1978, Clark Contracts Ltd is a privately owned main contractor with several operating divisions; Construction, Fit Out, Small Works, Retail, Housing, Maintenance and Manufactured Joinery.We employ over 250 people with offices in the East and West of Scotland.
We are seeking a proactive and highly organised Aftercare Manager to oversee the post-completion phase of our construction projects. This role is key to maintaining our reputation for quality and responsiveness.
Role & Responsibilities
* You will actively participate in the Customers 1st Campaign operated throughout the company. This campaign is designed to continually improve the way we all deal with the customer
* Conduct site visits to live contracts to carry out internal handovers of contact details, both up and down the chain including attending handover meetings as introduction to client/end users.
* Meet with the client & contracts manager at MGD Meeting / Joint Inspection to agree necessary actions over an agreed period.
* Prepare, issue and manage programme of end year defect list through to completion, achieving the MGD Certificate and final release of retention monies.
* You will implement the aftercare process when notifying sub-contractors.
* Conduct site visits to historic projects to ensure client satisfaction and identify any potential issues.
* Manage the warranty process, ensuring that any defects or issues covered under warranty are resolved promptly.
* Maintain detailed records of all aftercare activities, including client communications, defect reports, and resolution actions.
* Ensure compliance with building codes, regulations, and industry standards during aftercare activities.
* Address client concerns professionally and efficiently to uphold positive reputation.
* Conduct and analyse satisfaction surveys to evaluate client satisfaction with the completed project and aftercare services.
* Implement cost-effective solutions for defect rectification and client support.
* Prepare financial reports for aftercare services, ensuring accurate billing for additional work.
* Proven experience in an Aftercare, Customer Care, or Defects Management role within the construction industry.
* Strong understanding of the defect’s liability process and post-completion procedures.
* Excellent organisational skills with the ability to manage multiple sites, clients, and priorities simultaneously.
* Confident communicator with strong interpersonal skills, capable of liaising with clients, subcontractors, and internal teams effectively.
* A proactive and problem-solving mindset with a focus on delivering timely and high-quality resolutions.
* Good knowledge of UK construction practices, standards, and health & safety regulations.
* Proficiency in Microsoft Office Suite (Outlook, Excel, Word) software is desirable.
Why work for us?
At Clark Contracts Ltd, we offer more than just a job. We are committed to investing in our employees and providing opportunities for personal and professional growth.
In addition to a competitive salary (negotiable based on experience), you will benefit from:
* 33 days annual leave entitlement (This is inclusive of 8 public holidays), with the option to purchase additional holidays.
* Career progression opportunities
* Ongoing training and development
* Contributory personal pension scheme.
* Access to the company’s Employee Assistance Programme which includes support for both you and your family (conditions apply) as well as a team of Mental Health First Aiders.
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