Customer Care Coordinator Up to £26,000 DOE Our client is an established and expanding organisation looking for a Customer Service Coordinator to join their team based in North Halifax. This is an excellent opportunity for an experienced Customer Service Specialist to become an integral team member. The duties of the Customer Service Coordinator will be varied but will include: Managing to customer enquiries from initial call to final solution; delivering exceptional customer service throughout. Getting to know products to ensure you can proactively support customers. Managing incoming calls and a central inbox of emails. Identifying and assessing customer needs to exceed expectations. Monitoring and analysing data and feedback, reporting this to management to ensure the team can continuously improve the customer delivery function. Acting as a point of contact for customers, ensuring queries are managed and dealt with in an efficient and timely manner. Ensuring SLA and KPI's are met whilst maintaining the appropriate quality levels. Proactively aiming to ensure customer retention General business support and customer delivery activities to enhance the overall customer experience.You must be a confident, friendly, and dynamic individual with excellent interpersonal and communication skills. You must also have a good working knowledge of Microsoft Office and have ideally will have previous experience of CRM management...