Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community, and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for an Internal Communications Manager. This is an exciting role to launch and manage the internal communications plan for the Hand Picked Hotels colleague group of c. 2,000 colleagues, with an emphasis on driving engagement and understanding.
This role will be based from our central office in Sevenoaks in Kent and will also require travel to our hotels as required.
About the role: Serve as the primary point of contact for all internal communication efforts across Hand Picked Hotels, ensuring consistent messaging across various channels and platforms Working within the wider business context and transformation plan / priorities, develop and implement comprehensive internal communication plans that support the transformation initiatives and foster a supportive, high performance culture Collaborate with senior leadership to craft and disseminate key messages, updates, and announcements (including approaches and content) Work closely with General Managers to ensure that communication strategies are aligned with the specific needs and goals of the hotels and their colleagues and that they are implemented Create engaging content, including newsletters, intranet updates, videos, internal memos, and others to keep colleagues informed and motivated Monitor and evaluate the effectiveness of internal communication strategies, making adjustments as necessary to improve engagement and information retention Coordinate and manage internal events, such as town halls, workshops, and team-building activities, to foster engagement and collaboration among colleagues. Scope and manage specific projects related to internal communications from initiation onwards Act as a change agent, promoting a positive organisational culture and helping colleagues navigate through the changes with clarity and confidence
About you: In depth experience in internal communications working in organisations which are Consumer/Guest facing. Have previous experience of working with a dispersed workforce environment, who are not desk based, Ie Hospitality or Retail. Have a proven track record of launching and embedding internal communications plans in organisations at times change. Strong creative and writing skills, including writing on behalf of multiple leaders and establishing tone of voice. Experience working with multiple channels and media (including scoping videos, emails, digital communications, in person events, roadshows etc.) Ability to be hands on and in the detail, to pivot from senior level alignment to doing (this is an individual contributor role) Luxury hotel experience would be advantageous.
Company Benefits: A competitive salary package, discussed at interview stage. Company pension scheme with a generous employer contribution. Life assurance. Employee Assistance Program to support you with whatever life throws at you. Company Sickness Scheme Benefit. 28 days including bank holidays, which increase with length of service. Discounted colleague stays in our hotels and on food & drink. Annual loyalty awards (e.g. afternoon teas and overnight stays) Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform. Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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