Introduction
We are hiring for an ambitious and growing business within the consumer products sector. To support their next phase of growth, we are seeking a
Head of Customer Services
to lead their customer support function, ensuring their clients receive a seamless and professional experience.
This is a fantastic opportunity for a motivated leader to shape a department, develop a team, and play a pivotal role in building a customer-first culture.
The Role
As
Head of Customer Services
, you will manage and develop a small team responsible for processing customer orders, resolving queries, and ensuring a smooth end-to-end service. You'll work closely with colleagues across operations, logistics and finance to ensure customers receive a professional, efficient and proactive service at all times.
You will also have the opportunity to introduce new systems and processes to improve efficiency, drive customer satisfaction, and ensure service delivery is best-in-class.
Key Responsibilities
* Lead, manage and support the customer service team to deliver consistently high standards.
* Oversee the end-to-end order management process, ensuring accuracy and timeliness.
* Proactively resolve customer queries and provide excellent communication throughout.
* Develop efficient systems and processes to enhance the customer experience.
* Collaborate with internal teams to ensure smooth operations and resolution of any issues.
* Monitor KPIs, reporting performance to senior management and recommending improvements.
* Act as the voice of the customer within the business, identifying opportunities to improve service delivery.
About You
* Proven experience in a
customer service leadership role
, ideally within a product-led or distribution environment.
* Strong people management skills, with the ability to inspire, mentor and develop a team.
* Highly organised, able to prioritise and multi-task effectively.
* IT literate, with confident use of Microsoft Office (particularly Excel).
* Excellent communication skills, both written and verbal, with a professional and approachable manner.
* Passionate about delivering outstanding customer experiences.
What's on Offer
* Salary:
Circa £40,000 DOE + bonus scheme
* 20 days holiday plus bank holidays
* Office-based role, Monday – Friday, 8:30am – 5:00pm
* The opportunity to shape and lead a key function in a growing, forward-thinking business
If you are a driven, customer-focused leader ready to make a real impact, we would love to hear from you.
Apply now with your CV to be considered.