Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether youre passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences
Job Summary
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast:paced environment. As the first point of contact for our guests, you'll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
Job Duties
:Meet and greet holiday guests as the first point of contact for the park.
:Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
:Provide an information service on all park activities, facilities and local services and attractions.
:Provide an efficient reservations service to all resident guests.
:Book guests on arrival in a courteous manner and relay any relevant information regarding the Parks facilities to them.
:Efficiently operate the Park telephone system.
:Complete all Welcome Packs with corresponding programs, membership cards etc.
:Issue and control all keys to guest accommodation.
:Operate the Park mobile radio system.
:Take payment for holidays or caravan owners accounts and issue receipts.
:Ensure the office and reception are always clean.
:Open and process post as required.
:Make outgoing sales calls : upselling extended stays and upgrades.
:Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
:Strong communication and interpersonal skills
:A passion for customer service and a friendly, approachable manner
:Good organisational skills and attention to detail
:Ability to work independently and as part of a team
:Previous reception or front:of:house experience is desirable but not essential
:This role is subject to a Basic Disclosure and Barring Service (DBS) check.
Benefits
At Park Holidays UK, youll be part of an industry:leading organisation where youll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.
We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
typedisc:
:Generous discount on holidays across our parks
:Discount at all restaurants on park for you and your family
:Free premium eye test voucher
:Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
:Discounted gym memberships
:Employee referral scheme
:Sales referral scheme
:Free expert mortgage advice
:Company pension scheme
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