Chet Valley Medical Practice is seeking a lead receptionist to join their team, on a part-time basis, for a minimum of 30 hours per week. Reporting to the deputy practice manager, this role will be responsible for the efficient management and direction of the reception team. Duties include: Oversee the reception area and support operations of the practice, ensuring staff achieve their primary responsibilities Line manage all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data Support, create and maintain clinical rotas for all types of appointments Support in the coordination of the home visits rota Complete staff appraisals as required Identify and deliver team training where required Compile reception team rota Review and update all reception policies and procedures as required Support the management team in the compilation of practice reports and the practice development plan Develop, implement and embed efficient processes and procedures to adhere to extant legislation For further details, please see attached the job description. About the Candidate We are a friendly practice who prioritises staff wellbeing and communication. To be considered for this position, you will have the following; Essential; Experience of working with the general public Experience of working in general practice Experience of reception / administrative duties Experience of leading/managing a team Desirable: Leadership and/or management qualification NVQ Level 2 in Health and Social Care About Us Chet Valley Medical Practice is based within the village of Loddon, in our spacious purpose-built premises. We have a list size of 9,000 patients, and cover an area including Loddon, Chedgrave and the surrounding villages including Norton Sub Course, Hoverston and Surlingham. Benefits include 5 weeks annual leave and an NHS pension. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.