We are looking for a Customer Care Co-ordinator to join a global leader in Manufacturing and Engineering. Based in Bolton, this well-established company specialises in Manufacturing, offering both standard and bespoke solutions to a diverse client base.
The Customer Care Co-ordinator will act as a vital link between the business and its customers, ensuring exceptional service within a Manufacturing environment. You will play a key role in supporting the implementation of a new ERP system, improving internal processes, and building strong relationships with both internal teams and external clients. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking company.
Hours: 38 per week – Monday to Thursday 7:30 am to 4:00 pm and Friday 7:30 am to 12:50 pm. Salary: £30,000 – £35,000 dependent on experience.
Key Responsibilities of the Customer Care Co-ordinator:
* Respond promptly and professionally to customer enquiries via phone, email, and online platforms.
* Process orders, returns, and exchanges accurately using ERP and CRM systems.
* Champion the effective use of the CRM system to support customer experience and internal reporting.
* Liaise with Production, Planning, and Quality teams to ensure accurate and timely deliveries.
* Communicate proactively with customers regarding order updates, delays, or resolutions.
* Manage customer complaints with a focus on identifying root causes and driving solutions.
* Provide administrative support to the Sales team, including quotations and customer account tasks.
* Maintain clear and accurate customer records, including communication logs and feedback.
* Support continuous improvement projects within the customer care function.
Customer Care Co-Ordinator Key Skills, Experience and Qualifications:
* Previous experience in a Customer Service or Sales Support, ideally within the Manufacturing, Engineering, or Industrial sectors.
* Strong communication and interpersonal skills with a customer-first approach.
* Detail oriented and organised, able to manage multiple priorities effectively.
* Confident using Microsoft Office and ERP/CRM platforms such as SAP, Oracle, or Salesforce.
* A proactive problem-solver who is adaptable and works well under pressure.
* Team-oriented with a flexible attitude and willingness to learn.
* GCSEs or A-Levels (or equivalent) required.
* Additional certifications or relevant qualifications would be an advantage.
* Language skills are desirable but not essential.
Benefits:
* Generous holiday allowance including 25 days plus statutory bank holidays.
* Pension scheme to help you plan for the future.
* Health and wellbeing support through an employer funded cash plan and access to confidential counselling services.
* Convenient on site parking available to all employees.
* Opportunity to join the Cycle to Work initiative.
* Thorough onboarding process with full training provided.
* A workplace culture that promotes growth, collaboration, and inclusivity.
* Career development opportunities with a strong focus on internal progression.
This Customer Care Co-ordinator vacancy is being advertised by S&D Trade Recruitment, who are operating as an employment business