We're looking for a people-focused, proactive, and brilliantly organised Customer Engagement Coordinator to be the glue that holds our customer-facing experience together. If you love supporting others, bringing order to complexity, and helping customers feel truly valued, this could be the role for you.
This role is about much more than admin – it's about creating smooth, professional and human interactions at every stage of the customer journey. From early sales conversations to service coordination and credit control, you'll be a key player in making sure our customers feel supported, and our internal teams can rely on you to keep things running seamlessly.
Maybe you've worked in customer service, admin, sales support or office roles before – or maybe you're just naturally great at building rapport, juggling tasks and keeping things on track. Either way, if you love a varied role where no two days are quite the same, we want to hear from you.
We're not a huge, faceless corporation like Amazon, Apple, or Google – we're a fast-growing, innovative company that's disrupting our industry. That means we value creative problem-solving, forward-thinking ideas, and people who take ownership of their work. If you're looking for a role with impact, where you'll work closely with teams across the business and directly with customers, this could be the one.
Whether you're already working in a customer engagement or coordination role or looking to grow into one, we'll support you with training, development, and everything you need to succeed.
Must-haves
We're looking for:
· Strong organisational skills
· Confidence communicating with customers
· Attention to detail
· The ability to prioritise and juggle tasks across departments
· A proactive mindset – someone who takes ownership and gets things done
· A customer-first attitude
Everything else is a bonus
We know not everyone will have experience in all these areas, and that's fine – but if you do, let us know:
· Experience in customer service, support or sales coordination
· Familiarity with documentation platforms, Sage, or CRM systems
· Preparing proposal documents and contracts
· Credit control or basic finance admin
· Following up on service desk or support tickets
· Comfortable working with multiple teams across a business
If you don't have all of these yet but are eager to learn, we'll help you grow into the role.
The Details
Working week: Monday – Friday (15 hours per week)
Salary: £12.50 p/h
Benefits
We take our work seriously, but we also believe in creating a fun, friendly, and supportive workplace. Here's what you get as part of the team:
· An open, relaxed, diverse, and friendly business culture
· Regular company-funded social events (curry nights, BBQs, Christmas parties, etc.)
· Annual leave calculated on a pro rata basis
· Company pension scheme with Royal London
· Employee Assistance Programme – for mental health, stress, debt, and more
· Bring your dog to work days
If you're ready to play a key role in shaping the customer experience at Evolving Networks, we'd love to hear from you.
Job Type: Part-time
Pay: From £12.50 per hour
Expected hours: 15 per week
Benefits:
* Company pension
* On-site parking
Ability to commute/relocate:
* Peterborough PE2 6LR: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person