Overview
Partnership Education is offering an IT Support Apprentice role as part of an IT Apprenticeship. You’ll gain hands-on experience and build real-world skills through training, including AZ-900 Azure Fundamentals, Confident Communication, and Customer Service Fundamentals. This fast-track entry into the IT industry focuses on IT support in educational settings.
Responsibilities
* Respond to remote helpdesk requests with timely and effective technical support
* Log, track, and resolve support calls efficiently
* Carry out hardware and software repairs in a fully-equipped workshop
* Install and configure hardware and software across client sites
* Maintain detailed network documentation and reports
* Support project needs by sourcing IT equipment
* Attend on-site visits to assist schools directly
Training and Qualifications
* Working towards your Level 3 IT Support qualification with Baltic Apprenticeships
* AZ-900 Azure Fundamentals
* Confident Communication
* Customer Service Fundamentals
Salary, Hours & Benefits
* £14,772 annual salary
* 37.5 hours per week, Monday to Friday, 9am–5pm
* 23 days holiday
* Private healthcare, pension contributions, employee assistance programme, and life assurance
* Mileage allowance 45p per mile for travel outside your regular commute
* A structured training and progression plan within the company
* Potential of an annual bonus
* A keen interest in IT and problem-solving
* Experience building a PC
* Full UK Driving Licence and access to own car
* Experience in hardware repair or troubleshooting is a bonus
* Confident communication skills and a team-oriented mindset
* Familiarity with Microsoft Windows and Office
* A customer-first approach with strong interpersonal skills
* Self-motivation and a proactive attitude
Eligibility
* You must have the right to work in the UK and hold valid residency status.
How to Apply
Click Apply and send us your CV. You’ll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted.
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