Support Engineer – Healthcare Technology (Office‑Based) * Up To £37,000 PA * Healthcare * Commision * Parking * Pension Join a Global Leader in Clinical Intelligence We are a market‑leading provider of Clinical Intelligence solutions used in over 95% of UK hospitals and rapidly expanding across Ireland and Australia. Our technology helps clinicians make safer, data‑driven decisions and directly contributes to improved patient outcomes. We’re growing our Support Engineering team and are looking for an experienced, customer‑focused Support Engineer to join us. If you want to work with technology that genuinely makes a difference in healthcare, this is the role for you. What You’ll Do * Handle incoming support calls and provide clear, confident assistance. * Monitor and respond to support tickets within agreed SLAs. * Diagnose and resolve technical issues; escalate to development when needed. * Log, track, and close support cases using Jira. * Install, configure, and customise applications for new customers. * Deliver user training sessions to ensure successful onboarding. * Test and validate bug fixes before they’re released to customers. * Work collaboratively with a friendly, highly skilled team to support continuous improvement. What We’re Looking For * 2+ years' experience in second‑line te...